CRM Custom Cloud

Our CRM Custom Cloud hosting services enable Microsoft Dynamics solution providers to deliver custom-configured cloud-based CRM and XRM solutions to their customers.

SOLUTION PARTNER ADVANTAGE

Backed by a decade of hosting Microsoft Partner solutions from secure, reliable and redundant data centers, we give you, and your customers, far more options and capabilities than a "Standard Cloud" hosting platform.

With a CRM Custom Cloud solution, you can deliver all the advantages of a highly-tuned, on-premise CRM solution, but with the ease, flexibility and lower operating costs of a cloud-based offering. A Custom Cloud enables you to:

Define the CRM or XRM solution architecture that best fits your business model

Install custom software to create a solution that meets your customer's exact needs

Access and directly control key elements of the CRM or XRM solution at the administrator level

Resell your defined Custom Cloud solution to your customers (even under your own brand)

Receive Person-2-Person™ support from Project Hosts to assure your solution's success

CUSTOM CLOUD ADVANTAGE

With a Project Hosts' CRM Custom Cloud solution you gain the following advantages: full partner support and control, dedicated solutions architecture, trusted application support and integration, specific security requirements and real-time reports and customizations. And of course, Project Hosts' CRM Custom Clouds are backed by our renowned Person-2-Person support and business flexibility.

The result: Microsoft Dynamics CRM / XRM solutions that stand out above the rest. Let us custom-configure a CRM Custom Cloud for your business, specifically tuned to your CRM user types.

The following table highlights the key differences between our Custom Cloud approach and Standard Cloud services.

Dedicated Solutions (IT) Architecture Standard
Cloud
(MS CRM Online)
CRM
Custom Cloud
Project Hosts
Multi-Tennant
99.9% Uptime Guarantee (financially backed)
Redundant Power, Drives & Network
Hot Spare Servers
Backup / Failover to Remote Data Centers
Fully Scalable
SharePoint in the same domain as CRM  
DMZ with anonymous access  
Dedicated Servers (Virtual or Physical)  
Architectural Options (e.g. 1, 2, or 3 Tiers)  
Separate Development / Test Environments (rollup testing)  
Dedicated Active Directory Domain  
Custom backup frequency & retention  
Automated User Provisioning by sync with Customer's onsite Active Directory Server  


Trusted Application Support & Integration Standard
Cloud
(MS CRM Online)
CRM
Custom Cloud
Project Hosts
Single Sign On
Approved Online Apps
Sandboxed Apps
Full Trust 3rd Party Applications
Full Trust Microsoft codeplex solutions
Custom Code unique to Customer's Deployment
OS Admin Access
DB Admin Access
Hybrid Solutions (off-site to on-site) VPN to on-site


Security Requirements Standard
Cloud
(MS CRM Online)
CRM
Custom Cloud
Project Hosts
ISO 27001 Certified
SAAE 16 Certified (SAS 70)
Data Privacy Assurance
FISMA Compliant
HIPAA Compliant
Encryption of Data at Rest
Customer-defined Password Policies
Access from defined IP addresses only
Private Customer Networks
Private Lines and VPNs into Data Center
Customer-Defined Security Audits
Customer Vulnerability Assessments


Real-Time Reporting & Customization Standard
Cloud
(MS CRM Online)
CRM
Custom Cloud
Project Hosts
Custom Fields and Views
SQL Reporting Services
Direct Database access for reports
Direct DB access to other reporting tools (3rd Party) both on-site, and off-site


Access To Person-2-Person Support Standard
Cloud
(MS CRM Online)
CRM
Custom Cloud
Project Hosts
Support for standard services such as FAQ, Web or Community Support
Person-2-Person support via email, phone or web inquiry
Published support turnaround times based on severity


Built-In Business Flexibility Standard
Cloud
(MS CRM Online)
CRM
Custom Cloud
Project Hosts
Monthly or Annual Terms
Support for Customer / Partner Hosting Agreements
Ability to request changes to Project Hosts' Hosting Agreement
Customer / Partner can choose when to upgrade application / system software versions
Customer can migrate on-premise solution to Cloud; and Customer can migrate from Cloud to on-premise (at a later date)



"…many organizations have needs for deep customization, white-glove services, or support for complex models like hybrid hosting. For these customers, Project Hosts' PPM Custom Cloud offers a great option."

Ludovic Hauduc, General Manager of the Microsoft Project Business Unit
Some of Our Clients
Project Hosts - Gold Microsoft Partner
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