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CRM User Types

User Type Professional Basic Essential
  Full sales, service, marketing, and custom applications (xRM) Basic CRM, reporting, and custom applications (xRM) Lightweight access to custom applications (xRM)
Customize and administer Dynamics CRM    
Manage system dashboards, charts, workflows, and dialogs    
Customer service automation    
Sales automation    
Marketing campaigns and lists    
Reporting, personal dashboards, and visualizations  
Basic CRM: Read and write accounts, contacts, cases, and leads  
Read and write custom application data
Activity management, activity feeds
Access using Dynamics CRM desktop and mobile apps

For a more detailed description, please see page 22 of Microsoft's CRM Licensing Guide.

"…many organizations have needs for deep customization, white-glove services, or support for complex models like hybrid hosting. For these customers, Project Hosts' PPM Custom Cloud offers a great option."

Ludovic Hauduc, General Manager of the Microsoft Project Business Unit
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